//ray. They welcome input and take action! Prior to partnering with BrightGauge we would spend 14 hours a week in reporting . I've seen a nonstop evolution of the product. I can honestly say that it helped us win a deal or two and as such it has more than paid for itself. Step 6 - Once the filter has turned on, all affected gauges will have a green funnel icon to the top right signifying that the gauges are now filtered. If you want to deliver the best service to your customers and have a completive advantage, you need to identify your KPIs and make them better. The tool is easy to use and can reach not only into Connectwise, but into many other data sources. To create the filter for ConnectWise On-Premise, you'll want to select the following fields: When typing in the value here, make sure to use the technician's member ID, but please do so in all lowercases. Sales The other dashboard in the rotation is focused on the team's ticket queue and identifying any stale tickets.
Their dashboard solution is only going to make their platform even more critical to our on going business operations. Highly recommended.
More on that in 3. Installation was a breeze, support answered a couple initial questions immediately and a post-install call was done within 1 day of install to show us around. BrightGauge is also dedicated to continually improving the solution. To cancel any changes, click on the green "X" icon on the top right of the modal (3). When I submit a support ticket, I get a response and a suggestion or resolution.
Seamless integrations allow us to see our business in real time, everything from help desk support to back up and disaster recovery to financials.
Feature request forum is not just a place to put your wish list. To create the filter for CrewHu, you'll want to select the following fields: When typing in the value here, make sure to use the technician's full name as entered in CrewHu, but please note that it is case sensitive. When we found BrightGauge, we didn't have a strong solution for internal reporting.
We're all facing a different world, but you can still grow your business.
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They’re your metrics, show them off.
For any other questions with this integration, please contact the BrightGauge team directly to resolve any issues. Now that there is a live dashboard your busy MSP team can see realtime what is happening. Follow these quick steps to create client dashboards: Step 1 — Create a Viewer account for each customer email you’d like to have access to a dashboard. - The tool has a clean and easy interface and getting what you want in an attractive format is simple. Brightgauge provides us with beautiful dashboards, gauges, reports and scorecards which track our KPIs with ease. Step 3 - The dashboard will be cloned and will immediately send you to the assigning User's drawer. this link since your browser does not support frames. I would highly recommend BrightGauge and their team to any MSP looking to take their business to the next level. Identify patterns and trends more accurately with Snapshots - gauges that automatically capture a data point for you and plot it onto a chart you can easily analyze.
For more information on creating and managing Viewers.
BrightGauge consulting got us beyond where we needed to be with our reports and support has been super responsive. CW does well at collecting the data, but as anyone that has tried to use report writer knows, reporting is not a CW strength. Got more than one business solution?
Step 2 - A modal will now popup asking you to name the new dashboard. I'm very happy that we chose them at IT Nation a year ago! The dashboard shows tickets in any "SLA go" that have not been actioned within 4hr,12hr, 24hr timeframes.
They care not just about the dashboards, but about my business. There is ZERO reason to not use this product.
Embed your KPIs on public sites, or share with your internal teams. Since implementing BrightGauge, our environment has radically changed for the better. Once on the "Invite A Viewer" page, please fill out the corresponding text boxes with the users First Name, Last Name, and Email Address, along with a desired message to be included in the invitation email to the user. While not perfect, the product is solid and support/dev is great!
Whether you need to show response-time metrics or machine patch status, it’s easy to create and send custom ConnectWise reports any time of day or week. Once created, the filter can be used.
They really listen to the channel. B.
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