Had this with clients running in house exchange with office365 Outlook.
Installed the latest windows and office updates, Create new outlook profile and add the email account, Control Panel -> Credential Manger -> clearead all office related credentials, Settings -> Accounts -> Work or School -> removed all entries, Office via Control Panel deinstalled and reinstalled, Office deinstalled the 32bit version installed but eventually went back to 64 bit, [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity], "DisableADALatopWAMOverride"=dword:00000001, https://docs.microsoft.com/en-us/office365/enterprise/modern-auth-for-office-2013-and-2016, 10. Is you back end Exchange or Exchange Online? New comments cannot be posted and votes cannot be cast. Press question mark to learn the rest of the keyboard shortcuts, Completely uninstall Office with the easy fix tool. What is peculiar: the user is able to send and receive emails but unfortunately the "Need Password" message will not disappear. I have Microsoft Office Pro Plus 2016 through a community college that uses office 365 and I am getting a need password every time I go into outlook 2016 on my primary computer but on my surface 3 and my developer computer it works fine. • Open Control Panel / Credential Manager and remove all passwords related to … Currently we are running in hybrid mode and the impacted user was successfully migrated to cloud (migration for the mentioned user was completed). Out of curiosity I performed the same check on a working station and I'm getting the same error.
Try to create a new local user account on the machine next and test.
Office Wipeout and Office reinstall : Completely uninstall Office with the easy fix tool, 12. Ending Words: The solutions mentioned here will solve the issue of password prompt, and the performance of Outlook will be improved.But, if at any point you feel that Outlook has stopped or you have lost all the data from your profile, consider a commercial solution such as Outlook PST Repair Software.Using this tool, you can get back your data instantly, and your work will not be hampered.
there are no available updates, the latest updates are already installed. For Exchange Online I've fixed this problem and many others easily with MS SaRA. What conclusion should I reach if I get the same results on both stations ? I have an user that since last Sunday is complaining about the "Need Password" message.
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The entered password is correct (tested via web email) but it will never be accepted and the login loop will never end (no error message is displayed it's just a … 1h ago I completely deinstalled and reinstalled office, removed all the credentials entries from the credentials manager and still no luck. I bet any money this has to do with modern authentication not working! Quick thought off of the top of my head aside from advice already given: Did this user have access to a shared mailbox and no longer does?
Open Control Panel, and then do one of the following: In Windows 10, Windows 8.1, or Windows 7, click Start , type control panel in the search box, and then press Enter. What is peculiar: the user is able to send and receive emails but unfortunately the "Need Password" message will not disappear. What we ended up doing was backing up the user profile to c:\temp and deleting the user profile. A vast community of Microsoft Office365 users that are working together to support the product and others.
https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password.
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