Perhaps the best way to do that is via the following graphic that compares and contrasts the Premier Support agreement with the various levels of the Unified Support agreement. (IT). Microsoft Unified Support Empower your IT teams and end-users with an outcome-based approach that delivers value as your company grows in the cloud. (including Office 365 subscriptions), Server Pool: 8%
Microsoft Unified Support is part of Microsoft Enterprise Services enabling the digital transformation journey, fueled by Microsoft expertise and experience. The reason the disciplines within the Premier Support agreement were so deliberately calculated was because of the mission critical nature of the few applications that warranted the additional investment. Other Microsoft products whose importance didn’t reach the heights of “mission critical” were discounted, even though, in this instance, some of them were covered by Software Assurance. An IT professional must maintain adequate support for the organization’s mission critical applications. A critical challenge in our digital world is shifting time from a constraint to an advantage. Technology-specific, in-depth support that helps drive solution health and performance, increasing the impact and business value of your enterprise’s most important solution.
Maintain business continuity with the help of an account team and 24x7, as-needed problem resolution for your Microsoft technologies.
Enhance your offerings by collaborating with Microsoft to deliver Premier services to your customers while also receiving the highest ticket priority for critical cases. The second aspect of Unified Support that many of Miro’s Clients find unattractive is the perceived value. You are invited to contact Miro Consulting to for additional information. But most of the Clients who had considered Unified Support thought that the way in which the agreement works was overkill.
(including Office 365 subscriptions), Server Pool: 12% —Angie Paylor: Infrastructure Operations Lead, UK Department for Education, “Our partnership with Microsoft Services delivers innovative technology and the expertise we need to put it to optimal use.” —Takaya Sugimachi, Asst Mgr, General Affairs and CSR Promotion Dept. Increase internal subject matter expertise with on-demand learning and take control of your IT health with as-needed assessment tools.
And they based these calculations on the quantity of users, the quantity of applications, the Microsoft products that were deployed, and the impact to their business should these applications become non-operational. And they attributed that lack of service as a future accompaniment to the more expensive Unified Support. But it lent a level of flexibility to the Client in terms of investing in support.
Are you ready to reclaim time and drive your business forward? In LCS, go to the project for which you want to file a support incident. Sure.
And the response has been overwhelmingly negative for two reasons: the cost, and its relative value.
(including Client Access Licenses), Applications / System Pools: 10% Empower your IT teams and end-users with an outcome-based approach that delivers value as your company grows in the cloud. This level of planning can be tedious. Their job is to help enterprises implement and adopt Microsoft products, services, software and devices to solve, envision and …
Adopt an end-to-end approach to support, with reliable problem resolution plus proactive, preventative care for your Microsoft technologies.
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