Credit requests must include account username (account number) and the dates and specific times that the Service availability was below the prescribed levels. This Service Level Agreement for Microsoft Online Services (this “ SLA “) is made by Microsoft in connection with, and is a part of, your Microsoft volume licensing agreement (the “ Agreement “). If a virus is detected or if a message attachment cannot be scanned (for example, when it is encrypted or corrupted), the message and its attachments may be permanently deleted. Only Top-Level public folders can be made visible in the Global Address List. CloudScale365 is not responsible for any damages due to anti-SPAM filtering, including lost or corrupted messages. either Customer or a government agency or regulatory body specifically requests us to do so; when performing routine backup and restore operations, virus scan and virus removal, spam and content filtering; or, if such access, view or review is urgent and necessary to protect personal safety, perform. While the Product Terms site will eventually replace both the PT and OST, we will continue to provide archive copies of all documents. The current and, The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. https://cloudscale365.com/terms-of-service-hosted-exchange/, https://cloudscale365.com/service-level-agreement/, 2.5% credited for every 1% of lost availability. This SLA applies to the following Services: • Exchange Online Archiving • Exchange Online • Forefront Online Protection for Exchange • Lync Online • Office Web Applications • SharePoint Online a fully functional POP/IMAP/SMTP e-mail program (client) such as Microsoft® Outlook Express. Therefore CloudScale365, Inc. can only assure that it will make commercially reasonable efforts to assist Customer in configuring and supporting Customer wireless Exchange server access for the portions of the access not under CloudScale365, Inc.’s control. While Customer account is active, CloudScale365, Inc. shall retain Customer data, including but not limited to the content of private mailboxes and public folders within the database information store, active directory, log files and backup copies. Server resources are shared among all customers hosted on the same server(s). Service Level Agreements offer an easy way to track the time it takes your service representatives to solve support requests. Only authorized account contacts may request information, changes or technical support pursuant to the Agreement. This Service Level Agreement for Microsoft Online Services (this “SLA”) is a part of your Microsoft volume licensing agreement (the “Agreement”). For information about recent uptimes for Office 365, see Recent worldwide uptimes. b. Log Files.
This SLA applies to the following Microsoft Services: Bing Maps Professional; Dynamics CRM Online; Exchange Online Archiving (Office 365)
You're able to request service-level agreement (SLA) credits from Microsoft if a service that you're providing for your customers has an outage. We will not access, view or review any of Customer private data accessible to us (including but not limited to that contained in Your web server files, e-mail messages, calendars, notes, contacts, memos or public folders) unless: Under no other circumstances will CloudScale365, Inc. access Customer private data or share Customer confidential data with any third parties without Customer prior permission, except to the extent required by law or governmental or regulatory body or necessary to render our services to Customer. Suite A Notwithstanding anything set forth in the Agreement or this Service Level Agreement, the Service Availability Credit described in Section VII shall be Customer sole and exclusive remedy in connection with any service unavailability as described in section VI of this Service Level Agreement or breach by CloudScale365, Inc. of the Agreement or this Service Level Agreement. d. Incompatibilities. The Microsoft Independent Software Vendor (ISV) End User License Agreements (EULAs) and Product List provide details on the availability, discontinuations, migration paths, and use of software acquired through the Microsoft Independent Software Vendor Royalty license program. Office 365 Home, Office 365 Personal, Office 365 University, Office Online, Sway, OneNote.com and any other Office 365 subscription or Office-branded Services are for your personal, noncommercial use, unless you have commercial use rights under a separate agreement with Microsoft. 7742 Spalding Drive For the tasks that cannot be performed through the administrative control panel or for services that are not included in the plan or plans purchased by Customer, Customer may request CloudScale365, Inc perform professional services on a time and materials basis through the administrative control panel or Technical Support.
Data restore requests initiated by the client can be initiated by opening a support ticket as an extended service request, subject to availability of the back-up data.
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