However, when an issue arises that needs the help of a support professional; staff members are available for immediate assistance by telephone and through the administration portal 24 hours a day, 7 days a week. With Office 365, it doesn't. When any given service is unavailable, this is called downtime. Customers are notified no later than five days in advance of all planned maintenance through Message Center on the Microsoft 365 admin center. The Office 365 Service Communications API lets you access service communications the way you want. deploying updates in a controlled, graduated fashion using rings of validation so that any issues that might arise from the update can be detected and mitigated early in the deployment process. When a service incident occurs, Microsoft recognizes that timely, targeted, and accurate communications are critical for customers. Get peace of mind knowing that your services are available with a guaranteed 99.9% uptime, financially backed service-level agreement (SLA). The Service health section of Office 365 shows the current status of the service and details about service disruptions and outages. For more information, visit the Admin App FAQ. For more information about self-service support resources, see the Help and Training service description. Microsoft ensures that customer data is available whenever it is needed through the following features: Data storage and redundancy: Customer data is stored in a redundant environment with robust data protection capabilities to enable availability, business continuity, and rapid recovery. Before customers enter service requests, they can access knowledge base articles and FAQs that provide immediate help with the most common problems. View your service health dashboard (may require admin permission). Online issue tracking: Customers need to know that their issues are being addressed, and they need to be able to track timely resolution. Microsoft administrators who use System Center now have the option to import the Office 365 Management Pack, which lets them view all service communications within Operations Manager in System Center. These measures help prevent an issue in one area from cascading into other areas of operation. In Microsoft 365 we are driving towards having all services architected and operated in an active/active design which increases resiliency. Microsoft 365 is very large, and the SLA target uptime is high. Before you start your Microsoft 365 subscription, a partner can help you: • Identify business needs and how Microsoft 365 and other solutions can help solve them.
To minimize downtime, either planned or unexpected, Microsoft 365 services are designed and operated to be highly available and resilient to failure by focusing on four areas: In Microsoft 365 we are driving towards having all services architected and operated in an active/active design which increases resiliency. Microsoft onboarding experts will provide personalized assistance ensuring the service is ready to use company-wide. During the post incident review, we identify the root causes of the incident and what was required to fix the issues.
Additional, elevated support available for purchase for Microsoft 365 organizations that require more personalized support. • Performing administrative tasks such as resetting passwords and setting up new user accounts.
Take troubleshooting into your own hands to solve common issues quickly. having multiple instances of each service partitioned off from each other. The Service Communications API lets you monitor the following items your environment: For more information, see the Office 365 Service Communications API reference.
If you are using Office 365 operated by 21Vianet, some of the information below might not apply.
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